Warranty Information

Real Baltic Amber on beach

BUY WITH CONFIDENCE!

All R.B. Amber & Sons Baltic amber jewelry purchased from us or from one of our authorized retailers comes with a 2 year warranty against manufacturer defects.  Manufacturer defects can include a broken clasp, broken thread, cracked bead, etc.

Pop clasps are covered for 3 months simply because pop clasps *will* loosen over time and with use.  This is considered normal wear and tear.  Hazelwood beads are not covered as it is considered normal for hazelwood to peel and/or crack with age and as the wood dries out.

If you have a warranty issue, please click here to fill out our Warranty Submission Form.  We will be happy to repair or replace your jewelry item in speedy fashion.

If your jewelry item is less than 3 months old, we will email you a prepaid shipping label you may use to send the faulty item back to us.  If the item was purchased more than 3 months ago, you will be given instructions for mailing the item back to us at your expense. 

Once received, we will repair or replace the item and send it back to you.