Warranty Information

Real Baltic Amber on beach

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Click here to SUBMIT a warranty claim.

BUY WITH CONFIDENCE!

All R.B. Amber & Sons jewelry purchased from us or from one of our authorized retailers comes with a warranty against manufacturer defects. 

Baltic Amber jewelry:  1 year warranty against manufacturer defects. *Note: Pop clasps have a 3 month warranty. It is normal for pop clasps to become easier to open over time.

Please note: Our jewelry is designed to snap at the clasp under pressure. This is a NECESSARY safety feature. If your child's necklace breaks at the clasp, it means the safety mechanism has been activated. We are happy to repair necklaces that have snapped at the clasp for a period of one year.

*Misuse and incorrect handling is not covered by our warranty. Examples - cracked clasps caused by over-tightening of the screw clasp, lost jewelry, jewelry that has been chewed on by your dog, jewelry that caught on something and got stretched, etc. Baltic amber is a delicate tree resin and jewelry made with Baltic amber must be handled with care. 

If your necklace is no longer covered by warranty, consider repurposing the beautiful amber beads into something else! Restring them into a memory bracelet for yourself, make them into a keychain, etc. If you would like us to restring them for you, we offer this service here

Hazelwood jewelry:  3 month warranty against manufacturer defects. Hazelwood beads are not covered as it is considered normal for hazelwood to peel and/or crack with age and as the wood dries out.  Hazelwood generally needs to be replaced after approximately 6 months of use, but does vary depending on each person's level of acidity. You will know when it is time to replace your hazelwood when your symptoms reappear.

Clearance jewelry: In order to offer you the best discount possible, clearance jewelry is not eligible for return and is covered by a one month warranty against manufacturer defects.

If you have a warranty issue, please click here to fill out our Warranty Submission Form.  We will be happy to repair or replace your jewelry item in speedy fashion.