Warranty Information

Real Baltic Amber on beach


All R.B. Amber & Sons Baltic amber jewelry comes with a 2 year warranty against manufacturer defects.  Manufacturer defects can include a broken clasp, broken thread, cracked bead, etc.

Pop clasps are covered for 3 months simply because pop clasps *will* loosen over time and with use.  This is considered normal wear and tear.

If you have a warranty issue, please click here to fill out our Warranty Submission Form.  We will be happy to repair or replace your jewelry item in speedy fashion.

If your jewelry item is less than 3 months old, we will send you a replacement along with a postage paid envelope you may use to send the faulty jewelry back to us in.  If item was purchased more than 3 months ago, you will be given instructions for mailing the item back to us.  Once received, we will repair or replace and send it back to you.