Warranty Information

Real Baltic Amber on beach

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All R.B. Amber & Sons jewelry purchased from us or from one of our authorized retailers comes with a warranty against manufacturer defects. 

Beaded jewelry:  90 day warranty against manufacturer defects. *Note: Pop clasps are more fragile and have a 30 day warranty. It is normal for pop clasps to become easier to open over time. *Hazelwood beads are not covered as it is considered normal for hazelwood to peel and/or crack with age and as the wood dries out.  Hazelwood generally needs to be replaced after approximately 6 months of use, but does vary depending on each person's level of acidity. You will know when it is time to replace your hazelwood when your symptoms reappear.

Please note: Our jewelry is designed to snap at the clasp under pressure. This is a NECESSARY safety feature. If your child's necklace breaks at the clasp, it means the safety mechanism has been activated. We are happy to repair necklaces that have snapped at the clasp for a period of 90 days.

*Misuse and incorrect handling is not covered by our warranty. Examples - cracked clasps caused by over-tightening of the screw clasp, lost jewelry, jewelry that has been chewed on by your dog, jewelry that caught on something and got stretched, etc. Baltic amber and gemstones are delicate and jewelry made with them must be handled with care. 

If your jewelry is no longer covered by warranty, consider repurposing the beautiful beads into something else! Restring them into a memory bracelet for yourself, make them into a keychain, etc. If you would like us to restring them for you, we offer this service here

Pet jewelry: Pet collars are not covered by our warranty. 

Clearance jewelry: In order to offer you the best discount possible, jewelry purchased on clearance (either from us directly or an authorized retailer) is not eligible for return and is covered by a 7 day warranty against manufacturer defects.

If you have a warranty issue, please click here to fill out our Warranty Submission Form.