Warranty Information

Real Baltic Amber on beach

BUY WITH CONFIDENCE!

All R.B. Amber & Sons jewelry purchased from us or from one of our authorized retailers comes with a warranty against manufacturer defects. 

Baltic Amber jewelry:  2 year warranty against manufacturer defects. Manufacturer defects include a broken clasp, broken thread, cracked bead, etc. 

Hazelwood jewelry:  6 month warranty against manufacturer defects. Manufacturer defects include a broken clasp or broken thread. Hazelwood beads are not covered as it is considered normal for hazelwood to peel and/or crack with age and as the wood dries out.  Hazelwood generally needs to be replaced after approximately 6 months of use, but does vary depending on each person's level of acidity. You will know when it is time to replace your hazelwood when your symptoms reappear.

Pop clasps are covered for 3 months simply because pop clasps *will* loosen over time and with use.  This is considered normal wear and tear.  

If you have a warranty issue, please click here to fill out our Warranty Submission Form.  We will be happy to repair or replace your jewelry item in speedy fashion.

If your jewelry item is less than 3 months old, we will email you a prepaid shipping label you may use to send the faulty item back to us.  If the item was purchased more than 3 months ago, you will be given instructions for mailing the item back to us at your expense. 

Once received, we will repair or replace the item and send it back to you.

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