Refund policy

We want you to be happy with your purchases at R.B. Amber Jewelry. If you find that you need to return an item, please first read through our entire return policy and instructions to ensure an easy return process.

Instructions for Return: 
You may receive store credit or a refund for items that are unused, and in original packaging (if applicable) within 30 days of original purchase date.

**Please note: Custom items, custom fees, teething oils, essential oils, and final sale/clearance items are not eligible for return. Customer is responsible for return shipping.

STORE CREDIT: If you select store credit for your return, your store credit will be emailed to you in the form of a gift card. You will receive a 100% store credit. There is no restocking fee for items returned for store credit.

REFUND: If you select refund, you will be charged a 10% restocking fee. You will receive a 90% refund via your original form of payment minus the cost of the prepaid label we will provide you for your convenience.. The value of any freebies not returned with your order will be deducted from your refund at retail value.

To submit a return request, please login to your account and click on the order that you want to submit a return for. If your order has more than one item, select the items that you want to return. Select a return reason and add a note to let us know if you prefer store credit or a refund. Click 'request return.'

If your return request is approved, you will receive an email with return instructions and a return shipping label. 

Returns must be *postmarked* within 30 days of original purchase date. Please allow up to 5 days for us to process your return once received.

Important Notes:

  • If the item you are returning arrived with special packaging (bubble wrap, etc.), that means it needs the same special packaging for its return trip to our store. Any items that arrive to us damaged because of lack of protection during shipping will *not* be eligible for return, store credit, or refund of any kind.

  • Once we receive your package, please allow up to 5 days to process your return. If you elect to receive a store credit, you will receive an email containing your store credit/gift card code. This code may be applied to any future order and does not expire.  If you elect to receive a refund, your refund may take up to 3-5 business days to process and show up as a credit on your bank or credit card statement. Please be patient as this is out of our control and solely dependent on your bank or credit card company.

  • Sale pricing and promotions are not retro-active. We will not honor promotional discounts or sales/clearance to orders placed prior to the institution of the sale.
  • Please note that we do not offer a local pick-up or drop-off option. All packages must be mailed back to the address provided.

Contact us if you have any questions!